Our work

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Interserve Facilities Management

Service Design

Interserve Facilities Management

The brief

Interserve won the contract for facilities management of all BBC properties across the UK in April 2014. They asked us to create a customer service programme for the staff they acquired as part of winning the contract.

What we did

Created an identity for the programme, wrote training courses, designed training support material and designed and produced a standards manual.


Interserve has a very satisfied client and the programme we created is now being rolled out across the whole of their portfolio.